FAQ

Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
We're fast, but not superhero fast. Expect your cool threads in 3-5 business days for standard shipping. Need it quicker? Hit us up for express options!
We keep it cool with free shipping on orders over $75. For orders under that, we charge a flat rate of $10.00. Easy peasy!
Of course! Free shipping on orders over $75.
Returns & Refunds
Not feeling your purchase? No sweat! You've got 30 days to return unworn, unwashed items with tags attached. We'll hook you up with a refund or exchange.
A refund request can be submitted within a month after the purchase is made.
Easy as 1-2-3! Email us at returns@coolhouse.shop with your order number and reason for return. We'll send you a return label faster than you can say "Cool House!"
Sizing & Fit
Our tees fit just right - not too loose, not too tight. They're like Goldilocks' porridge, but for your body. Check out our size guide for the perfect fit!
Most of our tees come in classic white and black. Some special designs might have more color options. Check the product page for available colors - we keep it fresh!
Company & Brand
Cool House was born from a passion for sneakers and a dream to inspire. We're all about complementing your kicks with the coolest threads around. Join the house party!
We're keeping it digital for now, folks! You can find all our cool gear at Coolhouse.shop. Who needs a brick-and-mortar when you've got the whole internet, right?